1 Information We Collect
When you browse or place an order, we collect the information needed to fulfil your order and improve your experience:
- Order information — name, email address and shipping address you enter at checkout.
- Payment data — card payments are processed by Stripe. We never see or store your full card number; only a payment session reference is kept.
- Manual payment proofs — if you pay by bank app or mobile payment, the transaction ID (and optional receipt image) you submit.
- Usage data — anonymous analytics about pages visited, used to improve the store.
2 How We Use Your Information
- To process, pack and ship your order, and to notify you about its status.
- To send transactional emails (order confirmation, payment confirmation).
- To provide customer support when you contact us.
- To prevent fraud and abuse (rate limiting, transaction verification).
We do not sell or rent your personal information to anyone.
3 Cookies
We use a small number of essential cookies to keep your session working (for example your login session and language preference). Your shopping cart is stored locally in your own browser. Analytics cookies, if enabled, are anonymous and used only to understand how the store is used.
4 Data Sharing
We share data only with the parties required to complete your order:
- Stripe — processes card payments securely under their own privacy policy.
- Shipping carriers — receive the shipping address on the label.
No other third parties receive your personal data unless required by law.
5 Data Retention & Security
Order records are kept as long as required for accounting and warranty purposes. Data in transit is protected with TLS encryption. Uploaded payment receipts are stored in a non-executable directory and only visible to authorised staff.
6 Your Rights
You may request a copy of your data, correction of inaccuracies, or deletion of your account and associated data at any time by contacting us. We respond to all requests within 30 days.
7 Children's Privacy
This store is not directed at children under 13, and we do not knowingly collect their personal information.
8 Changes to This Policy
We may update this policy from time to time. Material changes will be announced on this page. Last updated: September 2026.